policies & procedures
SHERPA EQUIPMENT COMPANY will warranty all products produced and distributed by SHERPA EQUIPMENT COMPANY for the LIFETIME of the product. Products will only be warrantied if installed in accordance with SHERPA EQUIPMENT COMPANY installation guidelines. Any modification to the original product design, functionality, or use, by said customer voids all warranty eligibility. It is the sole discretion of SHERPA EQUIPMENT COMPANY to determine warranty eligibility. Our Limited Lifetime Warranty is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
SHERPA EQUIPMENT COMPANY reserves the right to remedy defects in workmanship or materials in one of two ways.
Sherpa Equipment Company will issue replacements components to the customer that deems defective or inconsistent with the quality of it’s brand.
Sherpa Equipment Company will elect to issue the customer a full or partial refund for the defects or damages of the product.
This warranty does not cover defects caused by normal wear and tear, rust, scratches, accidents, or products used for racing/competition. This warranty does not cover damage to the finish of powder coated products. SHERPA EQUIPMENT COMPANY is not responsible for defects that are not in control of Sherpa Equipment Company such as, trail damage, overloading, incorrect assembly or poor maintenance practices.
REPLACEMENT OF A DEFECTIVE PRODUCT OR THE ISSUANCE OF A REFUND (AS DETERMINED BY SHERPA EQUIPMENT COMPANY) IS A PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL DAMAGE TO A PURCHASER’S VEHICLE, CARGO AND/OR TO ANY OTHER PERSON OR PROPERTY IS EXCLUDED.