Not typically, but please contact us and we will see if we are able to.
All of our racks are designed to allow the sunroof to maintain 100% of its functionality. Visibility is determined by how you choose to configure your rack. Tilt and slide away!
Our rack systems are designed to support roughly 600LBS static and 300LBS dynamic. For example this equates to a standard roof top tent while on the trail and a few people in the tent when stopped.
*Sherpa is not responsible for failure due to improper use or loading. All load ratings are when evenly loaded and distributed across the rack. It is recommended that customers with hardshell tents distribute their load across 4 crossbars when installing.
SHIPPING & RETURNS
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We can ship anywhere in the USA (Hawaii and Alaska too!), and Canada.
All orders can be cancelled without charge within seven business days of when it was placed. After seven business days, all cancelled orders will incur a 20% fee. Once a product has left our facility it will fall under our terms established in our return policy. A partial or full refund will be issued and the customer will be notified through email.
COVID-19 STATEMENT: The pandemic has made for unpredictable supply chain and business environment. While we strive to provide customers with orders on time, there may be unexpected delays outside of our control. These delays will not result in a waived cancellation fee and all orders will ship out as soon as possible and in the order that we received them in. We appreciate your patience and understanding during these times.
Purchases can be returned for any reason up to 30 days after receiving shipment. All returned products must be in like new, resalable condition and include original packaging and all hardware. The cost of return shipping is the responsibility of the customer in addition to a 20% restocking fee. Any products that are determined to not be in new condition will incur an additional 5% fee. Original shipping costs will not be refunded. Products that have been customized or modified in any way are not eligible for returns.
For more information please read our returns policy.
Before making a return, please call us first at 970.660.8134
We ask that if you are returning a product you try and use the original packaging. In the event you do not have the original packaging, any box will do. For returns we recommend using a lot of padding. Any damage incurred during shipping is the responsibility of the customer.
Sadly we are unable to ship to APO/FPO mailboxes at the moment. We can ship your order to someone stateside for you.
You can add the product(s) you are looking to purchase to your cart and go into the checkout process. Shipping is flat rate and is product specific.
Yes! We are in Loveland, Colorado and local pickup is an option. Once shipping details are entered at checkout, an option for pickup will appear.
LOCAL - If you happen to be in Northern Colorado, we do offer installs at our facility in Loveland, CO. *Installs are subject to an additional charge.
If you are not located close to our shop, we do have regional partners we work with. Please contact us if you are looking for a shop to do your install, and we will do our best to assist you.
We recommend tightening your mounting brackets until the bonded washers become flat. If your washers concave then you have gone too far. Over-tightening mounting brackets can result in damage to the vehicle.
Our rack system is engineered to be used without additional sealants beyond our rubber spacers. We recommend that if you are going to use a sealant that you do so sparingly.
This regular stainless hardware (silver) is intended for use on the underside of the crossbars when mounting the primary support brackets.
On most rack systems the fairing will sit even with the tip of the side plate. In some cases you may need to reposition the fairing for optimal wind noise reduction. Every vehicle is different and may have different accessories outfitted. This is why we offer so much adjustability in our rack systems.
We use aluminum components and stainless hardware, meaning you don’t have to worry about rust if paint just isn’t your cup of tea.
*Avoid painting the tracks/slots on the crossbars. This may impact the ability of hardware to slide into them.
With a couple sets of hands and install should take roughly 1-2 hours.